Privacy Policy
This privacy policy describes how BayanTech Solutions collects, uses, and protects the information you provide when you use our online platform, access our services, or interact with us. Protecting your privacy is important to us.
Information We Collect
Information You Provide:
When you interact with our site, such as filling out forms, requesting information about our services (like Customer Service Automation, AI Chatbot Development, or Support Ticket System Implementation), or contacting us, you may provide us with personal information. This can include identifiers like your name, professional title, company name, and business contact details.
Information Collected Automatically:
When you visit our site, we automatically collect certain information from your device. This information may include technical data like your IP address, browser type, operating system, referral source, visit duration, and pages viewed. This helps us understand how visitors use our site and improve its functionality.
Information from Third Parties:
We may receive information about you from third parties with whom we have a business relationship, such as partners or service providers, consistent with applicable laws.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, operating, and maintaining our site and services, including our Customer Service Automation, AI Chatbot Development, Workflow Automation, and Support Ticket System Implementation solutions.
- Improving, personalizing, and expanding our site and services, developing new offerings, and conducting research related to digital transformation and business process re-engineering.
- Understanding and analyzing how you use our site and services to enhance your experience.
- Communicating with you, either directly or through one of our partners, for customer service, to provide updates and other information relating to the site, and for marketing or promotional purposes related to our services, where permitted by law.
- Processing your inquiries and requests.
- Finding and preventing fraud and ensuring the security of our site and services.
- Complying with legal obligations and protecting our rights and interests.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- With Service Providers: We may share your information with third-party companies and individuals that provide services on our behalf, such as hosting, data analysis, and marketing. These third parties are authorized to use your information only as necessary to provide these services to us.
- For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with your consent or at your direction.
We do not sell or rent your personal information to third parties.
Data Security
We implement technical and organizational measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to:
- Access your personal data.
- Request correction or deletion of your personal data.
- Object to the processing of your personal data.
- Request restriction of processing your personal data.
- Request data portability.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.
Children's Privacy
Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us in writing at our registered address:
BayanTech Solutions15 Sheikh Salman Highway,
Building 89, Floor 3,
Manama,
Capital Governorate,
311,
Bahrain